This Privacy Policy explains how CrewMiners ("we", "us", "our") collects, uses,
and protects information you provide when using the Service.
1. Information we collect
We collect information you provide directly, including:
- Account data: name, email address, password (hashed)
- Identity data: government-issued ID submitted for KYC verification
- Financial data: wallet addresses, transaction history
- Profile data: profile photo, country of residence
We also collect usage data automatically:
- IP address, browser type, device identifiers
- Pages visited, features used, timestamps
2. How we use your information
- To provide, operate, and improve the Service
- To verify your identity and comply with AML/KYC regulations
- To process transactions and distribute revenue
- To send transactional emails (OTP codes, deposit confirmations, etc.)
- To detect and prevent fraud
- To comply with legal obligations
3. Data sharing
We do not sell your personal data. We may share data with:
- Farm partners: limited operational data needed for miner assignment
- Payment processors: our crypto payment processor, for on-chain deposit detection
- Legal authorities: when required by law or court order
- Service providers: hosting, email, analytics under data processing agreements
4. Data retention
We retain your account data for as long as your account is active. Transaction records
are kept for a minimum of 7 years to comply with financial regulations. You may request
deletion of non-mandatory data by contacting us.
5. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data (subject to legal retention obligations)
- Object to or restrict processing
- Data portability
To exercise these rights, contact us via the contact page.
6. Cookies
We use session cookies for authentication and local storage for theme and
personalisation preferences. We do not use third-party advertising cookies.
7. Security
Passwords are stored as bcrypt hashes. All data in transit is encrypted via TLS.
We employ rate limiting, audit logging, and two-factor authentication options.
No system is perfectly secure; use a strong, unique password.
8. Changes to this policy
We may update this policy. Changes will be posted here with an updated date.
Continued use of the Service after changes constitutes acceptance.
9. Contact
Privacy questions or data requests: contact page.